We want to share the extra measures we’ve put in place so you can feel totally confident about shopping in our stores. We appeal to you to work together with us to keep everyone safe.
In England, Scotland, Wales and Ireland face coverings are now mandatory for customers and colleagues unless medically exempt.
Our colleagues in Jersey are also required to wear face coverings in the workplace.
Changing rooms are open to our customers. High contact points such as door handles and coat hooks will be wiped down regularly through the day.
Our normal bra fitting service is available. However, we would ask that both our customers and colleagues continue to wear a face covering during this service.
Contactless payment up to £100 is available in store and all card machines are sanitised after every use. Our till areas are regularly cleaned throughout the day.
Customers will find hand sanitiser on entry to our stores, at till points and around the store.
Please apply hand sanitiser when entering our stores.
Frequently touched areas like till points, card machines and fixtures are cleaned regularly. This includes stock rooms and staff facilities.
We’re accepting returns in store from online, Sisterhood and store purchases, and our Returns Policy is back to normal. Click here for more info on in-store returns.
All testers for fragrances, lubes, oils and lotions are available so our customers can make informed decisions on their purchase. Demos on our toy products are led by our Sexperts with strict cleaning routines in between each demonstration.
We carry out stringent checks on standards in our stores and all Covid safety measures are carried out and implemented in line with the Government guidance. As a Business, we are serious about maintaining high standards of hygiene precautions, which remains a key factor in ensuring our teams feel safe working in our stores. The safety and wellbeing of our customers and colleagues remains, and has always been, our top priority.