Limited number of customers

We’ve reduced the number of customers allowed in-store at any one time and have clear social distancing markers in place, with greeters stationed at entrances to welcome you into our stores.​

Protecting you
and our colleagues​

In England face coverings are now optional. Although we recommend that they do so, our colleagues have the choice whether they wish to wear a face covering when working in store.

In line with Government Guidelines in Scotland, Wales and Ireland; all store colleagues are required to wear a face covering unless medically exempt.

Whichever store you shop in, we are asking that our colleagues and customers continue to wear face covering during a bra fit service.

Changing rooms
and bra fittings

Changing rooms are now open to our customers. High contact points such as door handles and coat hooks will be wiped down regularly through the day.

Our normal bra fitting service is available. However, we would ask that both our customers and colleagues wear a face covering during this service.​

Easy payment options

Contactless payment up to £45 is available in every store and all card machines are sanitised after every use. Our till areas are regularly cleaned throughout the day.

Hand sanitation

All customers are offered hand sanitiser on entry to our stores, and hand sanitiser is available to customers at all till points.​

Enhanced cleaning routines

Frequently touched areas like till points, card machines and fixtures are cleaned regularly. This includes stock rooms and staff facilities.

Store returns

We’re accepting returns in store from online, Sisterhood and store purchases, and our Returns Policy is back to normal. Click here for more info on in-store returns.​

Product demos
and testers

All testers for fragrances, lubes, oils and lotions have been removed, but are still available for purchase. Our sex toys aren’t on display for you to touch or feel, but demos led by our Sexperts can still go ahead, with strict cleaning routines in between each demonstration.

Our commitment to you

While we may have relaxed some of our in-store safety measures in line with the government’s guidance; as a Business, we are serious about maintaining high standards of hygiene precautions, which remains a key factor in ensuring our teams feel safe working in our stores. The safety and wellbeing of our customers and colleagues remains, and has always been, our top priority.