We're re-opening our doors
Store re-openings
We’re looking forward to welcoming you back to selected stores! Our biggest priority is to protect the health and wellbeing of our customers and colleagues, therefore, we're taking a phased approach to re-opening stores to ensure your shopping experience is as smooth as possible. We'll update this page from 15th June onwards with the list of stores in England, Northern Ireland and the Republic of Ireland and their opening dates so please check back for more details.
Open Stores
find your nearest store
Please note that stores in Scotland and Wales will open in line with each country's government advice.
In preparation for the ‘new normal’, we want to share the extra measures we’ve put in place so you can feel totally confident about shopping in our stores again. We appeal to you to work together with us to keep everyone safe.
Limited number of customers
We’ll be reducing the number of customers allowed in-store at any one time and will have clear social distancing markers in place, with greeters stationed at entrances to welcome you into our stores.
Protecting you
and our colleagues
In line with government advice, all our colleagues will have personal protective equipment (PPE) available to them to wear if they choose. It’ll be mandatory for greeters to wear visors, and colleagues handling store returns or cash payments must wear gloves. All our colleagues will follow strict hand hygiene rules.
Changing rooms
and bra fittings
Changing rooms remain closed. Our returns policy is extended to 60 days and we encourage customers to purchase and try on at home.
Bra fittings won’t be available but our expert bra fitters will still be able to give you advice and guidance on finding the best fitting bra for you.
Easy payment options
Contactless payment up to £45 is available in every store and all card machines will be sanitised after every use. Our till areas will be cleaned regularly throughout the day.
Hand sanitation
All customers will be offered hand sanitiser on entry to our stores, and hand sanitiser will be available to customers at all till points.
Enhanced cleaning routines
Frequently touched areas like till points, card machines and fixtures will be cleaned regularly. This includes stock rooms and staff facilities.
Store returns
and Click & Collect
We’ll only be accepting returns for items purchased in an Ann Summers store. To return or exchange an item purchased online or from a Party Ambassador, click here.
All store returns will be quarantined for 72 hours before being put back for resale.
Our Click & Collect delivery service won’t be available.
Product demos
and testers
All testers for fragrances, lubes, oils and lotions will be removed, but they’ll still be available for purchase. Our sex toys won’t be on display for you to touch or feel, but demos led by our Sexperts can still go ahead, with strict cleaning routines in between each demonstration.
Our commitment to you
While these adjustments may take some time getting used to, our store colleagues are dedicated to providing the same level of personal service you’ve always expected from us. We want to work together with you to keep each other safe, and we can’t wait to welcome you back.
If you have any concerns at all before visiting an Ann Summers store, our Customer Services team is here to help answer your questions via help and support pages.
Thank you for your support and we look forward to seeing you soon…
