International Delivery & Returns

Delivery Options To Suit You

Thanks to our global shipping partner, Global-e, we ship to over 200 destinations, in over 95 currencies and offer over 150 different payment methods, depending on your shipping country.

Make sure you select your shipping country so that our product and checkout pages appear in your local currency. You're able to do this at any point by clicking the small flag at the top of the page to change country.

Shipping costs will be calculated at checkout.

Returns, Refunds & Exchanges

For details on international returns, please see our international returns policy

Discreet Delivery

What will my package look like?

All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).

There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd'.

There are no markings on the back or side of your parcel. The only markings are your address label on the front, which appears as below, and a courier sticker depending on the service used.

Ann Summers discreet delivery

Can you ship this item to my country?

Please click on the flag icon at the top of our homepage and select your country *

Select the item that you wish to purchase and go to checkout.

If there are any shipping restrictions, or we are unable to ship this product to your country, you will not be able to checkout and pay for the item.

How long does it take to deliver to my country?

Delivery times depend on:

  1. Destination country
  2. Shipping method selected

You can choose between different shipping options at our checkout.

An estimated delivery time and cost will be displayed for each option.

There is no guaranteed delivery date for orders sent via postal services.

Delivery dates quoted at checkout are an estimation only.

We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.

Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

How much will it cost to ship to my country?

Please click on the flag icon at the top of our homepage and select your delivery country. *

Shipping costs are calculated automatically at checkout and depend on:

  1. Destination country
  2. Size/weight of the package
  3. Shipping method selected

We offer several different shipping methods including airmail, standard courier and express courier.

The prices for each available option will be displayed at checkout.

I've got more questions...

For more information please see our customer help pages.