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Product Recalls
Here is a list of all current safety notices:
Remote Rotating Dildo
Product Information
Product: Remote Rotating Dildo
SKU: 2008629
Brand: Ann Summers
General Information
This product was sold through retail stores and online via www.annsummers.com between September 2025 and March 2026
Why is this product being recalled?
We identified a potential fault within the product’s internal mechanism. As a precaution, and in line with our commitment to customer safety, we have made the decision to recall the item.
What should I do if I own this product?
Customers should stop using the product immediately and return it for a full refund. This can be done either in store or by post, depending on what is most convenient.
Do I need my receipt to get a refund?
No. Customers can receive a full refund even if they no longer have proof of purchase.
How will I be refunded?
Customers will receive a full refund via their preferred method of payment. Where possible, refunds are processed using the original payment method, but exceptions can be made.
Can I exchange the product instead of getting a refund?
Yes. Customers may choose to exchange the recalled product for an item of equivalent value if they prefer.
What if I purchased the product online?
Online customers can return the product either in store or via a free postal return. Customer Services can assist with return labels and refund processing.
Are customers being compensated for the inconvenience?
As a gesture of goodwill, affected customers are being offered 20% off their next purchase.
Is it safe to shop with Ann Summers?
Yes. Customer safety and product quality are our highest priorities. Recalls like this are rare and demonstrate our commitment to acting quickly and responsibly when issues are identified.
Thrusting Ring Rabbit Vibrator
Product Information
Product: Thrusting Ring Rabbit
SKU: 2008626
Brand: Ann Summers
General Information
This product was sold through retail stores and online via www.annsummers.com between the 10th of August 2024 and 22nd of August 2024.
Description of Hazard
The mechanism within this product has been found to have a fault which could result in it detaching and presents a potential risk to anyone using the product as intended.
Required Actions
- Stop using this product.
- Do not dispose of product as we will need to do further investigations as well as dispose of the electrical items safely.
- Package up the product (does not need to be original packaging).
- Head into your local Ann Summers store to return and arrange a full refund or exchange for a similar product. Proof of purchase is not required.
- Alternatively, contact our customer service team here.
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Sign up to emails and get up to 15% OFF your first order
*15% Discount only available on full price products and 5% off discounted products
Stay in the loop on all things Ann Summers: Updates on new arrivals, inspiration, offers and events!
By inputting your information, you agree that we can use it in accordance with our Privacy Policy. You are able to unsubscribe from marketing at any time. By proceeding you agree to our Terms and Conditions.
You must be over 18 to join our mailing list.
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