Cookie Policy

Last updated: April 2024

You can use this link to manage your Cookie Settings for our website at any time

  1. Our use of cookies
    1. Welcome to https://www.annsummers.com('Site'). Here you will find information on what cookies may be set when you visit our Site and the purposes for which we use those cookies. The Site is owned and operated by Ann Summers Limited ('we', 'our', 'us' as applicable). For further detailed information about this Site, please click here to see our Terms of Use and our Privacy Policy.
    2. By continuing to use this Site, you are agreeing to our use of cookies in the manner described in this policy.
  2. What are cookies?
    1. A cookie is a small data file that is placed on your computer or other device to allow a website to recognize you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a 'session cookie') or for repeat visits (a 'persistent cookie'). Other similar files work in the same way and we use the word 'cookie' in this policy to refer to all files that collect information in this way.
    2. Cookies are an extremely common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks. We use cookies for the following purposes:
      1. Strictly Necessary Cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site.
      2. Analytical Cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
      3. Functionality Cookies. These are used to recognize you when you return to our Site and to embed functionality from third party services. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, saving items to a wishlist, displaying recently viewed items and to integrate useful services provided by third party providers into our Site eg Google Analytics and Amazon Pay.
      4. Advertising Cookies. These cookies record your visit to our Site, the pages you have visited on our Site and others and the links you have followed. We will use this information to make the advertising displayed to you more relevant to your interests. We may also share this information with third parties for this purpose.
    3. This Cookie Policy gives you information on the specific cookies used on this Site.
  3. How to control and delete cookies
    1. If you continue to use the Site, more cookies and other tracking technologies will be placed on your computer as described in this Cookie Policy in order to enhance your user experience whilst on the Site. By continuing to use the Site and/or by accepting our Terms of Use, you are agreeing to the use of such cookies and tracking technology.
    2. We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this Site (or, indeed, on any other site) you can do this through your browser settings. The 'Help' function within your browser should tell you how. If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices.
    3. Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these websites are not owned or operated by us, we are not responsible for any of the content on them.
    4. Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this site.
  4. Main cookies used by us on our site
    1. Below is a list of the main cookies used by us on this site together with details about what each is used for:
  5. Email Tracking
    1. Some of the emails we send to you may contain a 'web beacon pixel' or tracked links which allows us to identify when you have opened the email links and to verify which contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you.
    2. You can delete the pixel by deleting the email.
    3. Alternatively you can unsubscribe from our mailing list by contacting us at dataprotection@annsummers.com
  6. Changes
    1. We may make changes to this Cookie Policy at any time by sending you an e-mail with the modified Terms or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. Your continued use of the Site after that period expires that means you agree to be bound by the modified policy.
  7. Contact us
    1. If you have any questions or concerns about cookies or your privacy when using this Site, please contact us as follows:
    2. By post at: Data Protection Team, Ann Summers Ltd, Gold Group House, Godstone Road, Whyteleafe, Surrey, CR3 0GG
    3. By telephone on: +44 333 440 6969 (Monday to Friday 08:00 - 20:00, Saturday 09:00 - 18:00, Sunday 09:30 - 18:00), excluding public holidays.
    4. By email at dataprotection@annsummers.com