We use Royal Mail Tracked Delivery. All orders are sent discreetly in plain packaging and all emails about delivery will say 'AS Ltd' in the subject line not 'Ann Summers'.
Our delivery partner, Royal Mail, is experiencing delays to deliveries in some areas of the UK. Some customers may experience slightly longer delivery timescales than Royal Mail's usual service standards. This is due to the exceptionally high volumes they're seeing, and the coronavirus-related measures they've put in place in their delivery offices.
To find out the latest Royal Mail updates in your area, click here.
Service | Delivered | Cost | |
Standard |
3-5 Working Days | £3.99 or FREE over
£40
|
|
Next Day | Next Working Day | £5.95 or FREE over £65 | |
Click and Collect - Temporarily Unavailable | 3-5 Working Days | FREE | |
Post Office Collect | 3-5 Working Days | £3.99 or FREE over
£40
|
|
Please note: Working days don't include Saturday, Sunday or UK Bank Holidays |
Browsing from outside the UK? Shipping costs will be calculated at checkout. Click here for international Customer Services.
Browsing in the UK and shipping internationally? See below for international delivery options.
Country | Delivered | Cost |
Republic of Ireland | 5-7 working days | £5.99 |
USA & Eurozone A | 5-15 working days | £7.99 |
Australia, Canada, Hong Kong, New Zealand and Eurozone B | 5-15 working days | £10.99 |
Rest of the World | 5-15 working days | £14.99 |
Track your P2P delivery here. Please note, working days exclude weekends and UK Bank Holidays. |
Country | Delivered | Cost |
Republic of Ireland | 4-5 working days | £13.99 |
USA & Eurozone A | 4-7 working days | £14.99 |
Australia, Canada, Hong Kong, New Zealand and Eurozone B | 4-7 working days | £14.99 |
Rest of the World | 4-7 working days | £19.99 |
Track your FedEx delivery here. Please note, working days exclude weekends and UK Bank Holidays. |
Eurozone A countries: Austria, Croatia, Belgium, Czech Republic, France, Germany, Italy, The Netherlands, Poland, Portugal, Spain.
Eurozone B countries: Bulgaria, Denmark, Sweden, Estonia, Hungary, Latvia, Lithuania, Slovenia, Switzerland.
COVID-19 is having an effect all around the world, and due to measures put in place to safeguard our teams there will be some delays and suspensions to our delivery services.
We are currently not shipping to:
Albania, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bosnia-Hertz, Botswana, Brunei, Cambodia, Cape Verde, Chad, Chile, Colombia, Costa Rica, Djibouti, Dominican Rep., Ecuador, Fiji, French Polynesia, Gambia, Grand Cayman, Grenada, Guatemala, Haiti, Honduras, Indonesia, Ivory Coast, Jamaica, Kazakhstan, Kiribati , Liberia, Malawi, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Nepal, New Caledonia, Nicaragua, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Reunion, Saint Kitts and Nevis, Saint Lucia, Samoa, Seychelles, Sierra Leone, Sri Lanka , Suriname, Swaziland, Tonga, Trinidad, Turkmenistan, Turks & Caicos, Uganda, Uruguay, Uzbekistan, Vanuatu, Vietnam. Zambia,
We are currently experiencing delays to:
Algeria, Angola, Australia, Austria, Bahrain, Bangladesh, Belarus, Brazil, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada , China, Congo, Czech Republic, Dem Rep of Congo, Denmark, Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Finland, France , Gabon, Georgia, Germany, Ghana, Gibraltar , Greece, Hong Kong , Hungary, Iceland, India , Iraq, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malaysia, Maldives, Mali, Morocco, Namibia, Netherlands, New Zealand, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Russia *PUDO*, Russia *To Door*, Rwanda, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Tunisia, Turkey, Ukraine, USA, Zimbabwe.
No Delays to:
American Samoa, Belgium, Bhutan, Croatia, Cyprus, East Timor, Eritrea, Guernsey, Jersey, Laos, Lesotho, Macau, Malta, Micronesia (Federated States of), Slovakia, Slovenia, UAE.
We are in constant contact with our delivery partners and will regularly update this guidance.
It’s not an easy time right now, and so we've extended our returns policy from 28 to 60 days for both online and store purchases until further notice.
Everything else in our Returns Policy still applies.
If you’re not happy with something you purchase from us, for any reason, then you can return it to us using our free returns service and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.
There are a few things we can’t exchange or refund, these are;
If you have received damaged or faulty items, please click here for information on how to return these to us.
We have two options for returning your item(s) to us, both of which are completely FREE.
1. Returning items by postReturning your items to us for a refund or an exchange is free:
Due to the Covid-19 pandemic and extra measures we and our couriers have put in place to protect the health and well-being of our teams, it may take up to 10 working days for your return to be received and processed by our Returns team.
If you’ve returned your item for a refund, once your return has been processed by our Returns team, please allow (depending on your bank) a further 10 days for the refund to reach your account. You’ll be notified when your return has been processed.
If you still haven't received your refund or exchange after this time, please contact our Customer Services team.
2. Returning items to Ann Summers stores
We're sorry, but we aren't accepting returns or exchanges for items purchased online or from a Party Ambassador in our stores at the moment. Orders purchased online will need to be returned to our warehouse. Click here to find out how.
You can return your item(s) to any of our stores – to locate your nearest Ann Summers store please click here.
We’ll only be accepting returns for items purchased in an Ann Summers store.
All store returns will be quarantined for 72 hours before being put back for resale.
Please remember to bring your proof of purchase, such as a receipt or delivery note, with you and your original payment method, in order for us to process your return. Please note, we cannot accept bank statements or online banking screenshots as proof of purchase.
Unfortunately we’re unable to process a return for any item(s) purchased using PayPal or Amazon Pay in-store, however we will be able to offer an exchange. If you do require a refund via PayPal or Amazon Pay please send your item(s) using the FREEPOST address provided above.
Any returns will be at the discretion of the store manager.
We're sorry, but we aren't accepting returns or exchanges for items purchased online or from a Party Ambassador in our stores at the moment. Orders purchased from a Party Ambassador will need to be returned via your PA or to our warehouse. Click here to find out how.
To return an item you have purchased through one of our Ambassadors, you'll find her details on the top of your delivery note and your Ambassador will either exchange you item(s) or refund you directly.
Our free returns policy means you can return unwanted items from anywhere in the UK, for a refund using our FREEPOST address, within 60 days of receiving your item(s).
For details on international returns, please see our International Returns Policy.
It may take up to 5 working days to receive your refund if you’ve returned your item(s) to one of our stores.
If returning your item(s) using our FREEPOST address, we’ll aim to refund you as quickly as possible.
Due to the Covid-19 pandemic and extra measures we and our couriers have put in place to protect the health and well-being of our teams, it may take up to 10 working days for your return to be received and processed by our Returns team.
Once your return has been processed by our Returns team, please allow (depending on your bank) a further 10 days for the refund to reach your account. You’ll be notified when your return has been processed.
If you still haven't received your refund after this time, please contact our Customer Services team.
You have two options for exchanging item(s), both of which are completely FREE.
1. Returning items by postReturning your items to us for a refund or an exchange is free:
Due to the Covid-19 pandemic and extra measures we and our couriers have put in place to protect the health and well-being of our teams, it may take up to 10 working days for your return to be received and processed by our Returns team.
If you still haven't received your exchange after this time, please contact our Customer Services team.
In order for us to process your exchange, please follow the instructions on the reverse of your delivery note. We advise you to obtain a proof of purchase when returning a package to us.
Please note, we only accept like-for-like exchanges. You can exchange your item for a different colour or size (subject to availability), but we’re sorry that you can’t choose a different item altogether.
2. Returning items to Ann Summers stores
You can exchange your item(s) to any of our stores – to locate your nearest Ann Summers store please click here.
We're sorry, but we aren't accepting returns or exchanges for items purchased online or from a Party Ambassador in our stores at the moment. Orders purchased online will need to be returned to our warehouse. Click here to find out how.
All store returns will be quarantined for 72 hours before being put back for resale.
Please remember to bring your proof of purchase, such as a receipt or delivery note, to exchange your item(s), which must be in a saleable condition and within 60 days of purchase. If you’re unable to provide proof of purchase, we can only offer you an exchange to the current selling value of the product.
Unfortunately we’re unable to process a return for any item(s) purchased using PayPal or Amazon Payin-store, however we will be able to offer an exchange. If you do require a refund via PayPal or Amazon Pay please send your item(s) using the FREEPOST address provided above.
Any returns will be at the discretion of the store manager.
All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).
There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd'.
There are no markings on the back or side of your parcel. The only markings are your address label on the front, which appears as below, and a Royal Mail Delivery or courier sticker depending on the service used.
For more information please see our customer help pages.