Honey, we get it! You've spotted your fav buy and you want it now. Well, at Ann Summers, we do everything possible to make sure we get it delivered to you discreetly and on time... and you're totally satisfied, time and time again.
When you checkout, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you. Ann Summers uses Royal Mail Tracked Delivery and DPD courier for next day services. Please note that Click and Collect orders are delivered primarily by our store delivery carriers.
For more information on our DPD courier partner, click here.
Service | Delivered | Cost | |
Click and Collect - to a store of your choice | 3 Working Days | Free | |
Standard Delivery | 3 Working days | £2.95 | Free if you spend over
£40
|
Premium Delivery | 2 Working days | £3.95 | |
Express Delivery | Guaranteed next working day | £5.95 | Free if you spend over £60 |
Saturday Delivery | Guaranteed on Saturday | £9.95 | |
Sunday Delivery | Guaranteed on Sunday | £9.95 | |
Please note: Working days do not include Saturday, Sunday or UK Bank Holidays |
Exceptions
Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via DPD tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.
Exceptions
Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via DPD tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.
Guaranteed next working day delivery
Postcode exclusions: Please note that the Express Delivery service is available to all postcodes excluding the following: click here to see excluded postcodes
Northern Ireland:
BT1-94
Scottish Highlands:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Islands:
JE1-5 and GY1-10
Isle of Man:
IM1-9 and IM99.
Isles of Scilly:
TR21 - TR25.
Guaranteed Delivery on Saturday
Postcode exclusions: Please note that the Saturday Delivery service is available to all postcodes excluding the following: click here to see excluded postcodes
Northern Ireland:
BT1-94
Scottish Highlands:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Islands:
JE1-5 and GY1-10
Isle of Man:
IM1-9 and IM99
Isles of Scilly:
TR21 - TR25
Guaranteed Delivery on Sunday
Postcode exclusions: Please note that the Sunday Delivery service is available to all postcodes excluding the following: click here to see excluded postcodes
Northern Ireland:
BT1-94
Scottish Highlands:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Islands:
JE1-5 and GY1-10
Isle of Man:
IM1-9 and IM99
Isles of Scilly:
TR21 - TR25
Service | Delivered |
International Standard Delivery | Europe: Up to 7 Working days. Worldwide: Up to 10 working days |
International Tracked Delivery | 4-8 Working days |
International Express Delivery | 2-4 Working Days |
Please note: Working days do not include Saturday, Sunday or UK Bank Holidays |
If you’re not happy with something you purchase from us, for any reason, then you can return it to us using our free returns service and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.
There are a few things we can’t exchange or refund, these are;
If you have received damaged or faulty items, please click here for information on how to return these to us.
We have two options for returning your item(s) to us, both of which are completely FREE.
1. Returning items by postOur free returns policy means you can return unwanted items from anywhere in the UK, for a refund using our FREEPOST address, within 28 days of receiving your item(s).
Please return your item(s) using the following FREEPOST address, or the label provided in your parcel on your delivery note.
Returns
Gold Group House
FREEPOST CN3021
Whyteleafe
CR3 OGG
In order for us to process your return, please include your delivery note or include a note with your full name, address, and order number which can be found on your Order Confirmation email.
We advise you to obtain a proof of postage when returning a package to us.
2. Returning items to Ann Summers stores
You can return your item(s) to any of our stores – to locate your nearest Ann Summers store please click here.
Please remember to bring your proof of purchase, such as a receipt or delivery note, with you and your original payment method, in order for us to process your return. Please note, we cannot accept bank statements or online banking screenshots as proof of purchase.
Unfortunately we’re unable to process a return for any item(s) purchased using PayPal in-store, however we will be able to offer an exchange. If you do require a refund via PayPal please send your item(s) using the FREEPOST address provided above.
Any returns will be at the discretion of the store manager.
To return an item you have purchased through one of our Ambassadors, just make contact with them to let them know you are looking to return your item(s) and your Ambassador will either be able to exchange your item for another or refund you directly.
Alternatively you are able to exchange an item at any Ann Summers Store across the UK. Just take along your order form as proof of purchase.
For details on international returns, please see our International Returns Policy.
It may take up to 5 working days to receive your refund if you’ve returned your item(s) to one of our stores.
If returning your item(s) using our FREEPOST address, we’ll aim to refund you as quickly as possible. It may take us up to 10 working days from receiving your item(s) to process your refund, and slighter longer during busier times. We’ll email you as soon as we’ve processed your return.
We have two options for exchanging item(s), both of which are completely FREE.
1. Returning items by post
You can exchange any item(s) using the FREEPOST address below, or the label provided in your parcel on your delivery note.
Returns
Gold Group House
FREEPOST CN3021
Whyteleafe
CR3 OGG
In order for us to process your exchange, please follow the instructions on the reverse of your delivery note. We advise you to obtain a proof of purchase when returning a package to us.
2. Returning items to Ann Summers stores
You can exchange your item(s) to any of our stores – to locate your nearest Ann Summers store please click here.
Please remember to bring your proof of purchase, such as a receipt or delivery note, to exchange your item(s), which must be in a saleable condition and within 28 days of purchase. If you’re unable to provide proof of purchase, we can only offer you an exchange to the current selling value of the product.
Any returns will be at the discretion of the store manager.
All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).
There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd'.
There are no markings on the back or side of your parcel. The only markings are your address label on the front, which appears as below, and a Royal Mail Delivery or courier sticker depending on the service used.
For more information please see our FAQs.
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*15% Discount only available on full price products and 5% off discounted products
Stay in the loop on all things Ann Summers: Updates on new arrivals, inspiration, offers and events!
By inputting your information, you agree that we can use it in accordance with our Privacy Policy. You are able to unsubscribe from marketing at any time. By proceeding you agree to our Terms and Conditions.
You must be over 18 to join our mailing list.