Browsing from outside the UK? click here for our international Customer Services.
You can return unwanted products within 30 days of receipt for a full refund. All items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can't be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. The following items are non-returnable, unless in their original packaging and unused:
If you purchased from outside the UK, click here to return your item
If you purchased in the UK for delivery to an international address and want to return your item:
How long does it take to process the return?
We aim to refund you as quickly as possible, but it may take up to 10 working days from receipt of the return at our UK Head Office for the refund to reach your account.
Do you refund the delivery charge?
Yes, in some cases, such as the item is found to be faulty, damaged or not as described and is returned to us within 30 days. Contact us for more information.
I've lost my delivery note.
If you’ve lost your delivery note please contact us.
How do I return a faulty product?
Please contact us if you wish to return a faulty or damaged product.
I still need help
Please contact our Customer Services team, who will be happy to help with any queries you may have.