You can start a return simply by logging into your account here.
If you haven't registered with us - don't worry!
Simply enter your order number, email address, and the billing postcode you used when placing your order to begin the return process.
During peak season, returns processing may take longer than usual. Refunds will be issued within 10 to 14 days after goods reach our warehouse.
If you placed your order on another retailer’s website, please click here for instructions on how to return your order back to us.
Need Help? Click here.
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By inputting your information, you agree that we can use it in accordance with our Privacy Policy. You are able to unsubscribe from marketing at any time. By proceeding you agree to our Terms and Conditions.
You must be over 18 to join our mailing list.
*15% Discount only available on full price products and 5% off discounted products
Stay in the loop on all things Ann Summers: Updates on new arrivals, inspiration, offers and events!
By inputting your information, you agree that we can use it in accordance with our Privacy Policy. You are able to unsubscribe from marketing at any time. By proceeding you agree to our Terms and Conditions.
You must be over 18 to join our mailing list.
Spend £50 or more and enjoy free UK Standard Delivery (arrives in 3 working days).
Prefer something faster or more flexible? Next Day, Click & Collect & more at checkout.
Buy Now & Pay Later with our payment partners Klarna, Paypal, and Clearpay at checkout. Get the product you want, when you want it.
Changed your mind? Return eligible items free of charge within 30 days.
Your order will always arrive in plain, unbranded packaging from “AS Ltd”.