Ann Summers.com - Discounts and Promotions Terms and Conditions

If we (Ann Summers Limited) advertise any discount or promotion on our products (“Promotion”), whether in-store, online, by email or on our socials, the following Terms and Conditions apply, in addition to the terms and conditions set out in the promotional copy and any other applicable promotion-specific terms available here (together referred to as “Promotion-Specific Terms”).

Unless we say otherwise in the Promotion Specific Terms, or we otherwise apply it to your order at the checkout, the Promotion will not apply to: (i) already discounted products; (ii) delivery charges; or (iii) the purchase of gift cards.

All Promotions are subject to availability of stock.

General Promotions

• Except as otherwise stated in the Promotion-Specific Terms, Promotions are only available when you shop with us online (including Click and Collect).
• The discount or other benefit of the Promotion may be subject to you inputting and applying the promotion code at the checkout. If you fail to do this, the discount or other benefit of the Promotion will not be applied at the checkout.
• Promotions will only be available for a limited period and we may change or discontinue any Promotion at any time without notice.
• The Promotion will only apply to the selected product lines described in the Promotion-Specific Terms and our online product pages.
• Where the Promotion is a ‘Multibuy Promotion’ (e.g. ‘Buy 3 for the price of 2’; ‘Buy 3 and get the 4th free’; ‘Buy 1 get 1 half price’; buy an item, get a free gift), the discount or free item applies to the cheapest item.
• ‘Spend and Save Promotions’ (e.g. ‘£10 off when you spend £60’) are only available to UK shipping addresses.
• ‘Selected Line Promotions’ (e.g. 20% off Icon Teal Lingerie; 10% off sex toys) are only available on the line of products detailed in the Promotion.
• Refunds on products bought as part of a Multibuy or Spend and Save Promotion. If you choose to return an item purchased as part of a Multibuy Promotion or Spend and Save Promotion and the return of such items means that the applicable conditions of the Promotion have not been met, the Promotion will be invalidated, and your refund will be adjusted accordingly.
• Free gifts. If you choose to return an item purchased as part of a Multibuy Promotion that has entitled you to a free gift, your right to receipt of the free gift will be invalidated and: (i) you must either return the free gift (in a saleable condition) to obtain a full refund on the purchased item(s); or (ii) the value of your refund will be adjusted to reflect the value of the free gift you have chosen to retain.

Customer Discounts

If you have received an email from us that includes a unique discount code (“Customer Discount”), the following Terms and Conditions apply:

• Customer Discounts are available when you shop with us in store or online, unless otherwise stated in the Promotion-Specific Terms.
• Customer Discounts must only be used by the recipient. The code must not be shared or transferred.
• Customer Discounts are only available for use on one transaction.
• The value of the Customer Discount is as stated in the Promotion-Specific Terms, or as modified by us from time to time without notice to you.
• Customer Discounts may be time limited, in which case the limited period will be stated in the Promotion-Specific Terms but may be withdrawn by us at any time, without notice.
• We will apply the Customer Discount to your order at the checkout, provided that you input and apply the code sent to you in the email (when shopping online) or show your discount code to the sales assistant at the till (when shopping in store).

Affiliate Partner Discounts and Cashback Benefit Providers

We work with certain third party affiliate partners (including Unidays, PION, Youth Discount, Blue Light Card, vouchercodes.com, Quidco and Topcashback (“Partners”)) who offer discounts and cashback benefits on purchases (“Partner Benefits”) to a variety of qualifying individuals and members of the public. The Partners described above are given as examples only, we may include other Partners or stop working with any Partner at any time.

If you have signed up with one of our Partners you can realise the Partner Benefit when you shop with us.

Receipt of a Partner Benefit is subject to the following Terms and Conditions:

• The Partner Benefit must only be used by those who qualify for it with the relevant Partner, subject to the Partner’s own terms and conditions.
• Partner Benefits are available when you shop with us in store and online, except as otherwise stated in the Partner’s own terms and conditions.
• The value of each Partner Benefit is variable and, where it is a discount, is offered by us at the percentage rate stated on our website. We may modify or remove application of our Partner Benefit at any time.
• When shopping online, we will apply the Partner Benefit to your order at the checkout, provided that you input and apply a valid code provided to you by the Partner. When shopping in store, we will apply your Partner Benefit when you provide proof of the fact that you are entitled to the Partner Benefit (such as a membership card).
• Partner Benefits will not apply: (i) on delivery charges; (ii) to the purchase of gift cards; or (iii) to certain brands and product lines where this is made clear either in store or on the relevant product page.