Ann Summers Terms and Conditions
TERMS AND CONDITIONS
YOU MUST BE OVER 18 TO ORDER FROM THIS SITE
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes.
For up to date Delivery Information and time scales, please see our Delivery info page
PLEASE NOTE, ONLY ONE PROMOTIONAL CODE CAN BE USED PER ORDER.
Returns and Cancellations
If you buy on a buy three get one free promotion, individual items cannot be returned for refund, you will need to send back the three qualifying items.
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the product/s:
* by email or
* by post to our Customer Service address:
Customer Services
FREEPOST CN 3021
Whyteleafe
Surrey
CR3 0GG.
Goods must be returned within 28 days, using the FREEPOST address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for three months from the date of purchase and is in addition to your statutory rights.
If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free.You will be responsible for the returned products until they reach us.
Please note:Videos, DVDs, Books, Magazines and clearance and/or sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. Due to hygiene reasons, sex toys, condoms, lubricants, massage oils and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality.
This does not affect your statutory rights.
Refunds
Before contacting us please take note of the timescales required to process a refund:
We require 5 working days from receipt of a return for us to process a refund.
Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control.
Your refund will be credited to the same card with which you made your original purchase.
Faulty Items
In the rare event you have a faulty item, please return to us at the FREEPOST address for an exchange or refund. Please note, if you do not use the FREEPOST option to return goods, we cannot refund any postage costs incurred by your return.
Customer Services Department
FREEPOST CN 3021
Whyteleafe
Surrey
CR3 0GG
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 3 months from the date of purchase for lingerie and 1 year from the date of purchase for sex toys and is in addition to your statutory rights. If posting goods, please keep proof of posting.
International Terms and Conditions
Please read our terms and conditions carefully as making a purchase is acceptance of these terms.
Our catalogue contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements.
All orders should be made payable to Ann Summers Ltd in Pounds Sterling.
We accept all major credit cards (Visa, Mastercard, Maestro, Amex and Solo).
Please note:the Free Postage over £35 offer only applies in the UK. For international delivery charges, please see our Delivery Info page
Privacy
As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Ann Summers has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractural obligations with Ann Summers. The information these cookies collect is anonymous and not personally identifiable. It does not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript you will not be able to use this site.
Using a Communal Computer
If using a communal computer, please follow the instructions below before and after placing your order.
Go to Control Panel, then Internet Options.
Click on the general tab.
Click to delete cookies, then click next button to delete files, this can take a minute or two, then click to clear browsing history.
You can then either re-start your machine, or refresh your browser, and you are then ready to place your order.
Payment Currency
We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
Payment Cards Accepted
We accept the following cards:
MasterCard / Visa / Visa Delta / Maestro / American Express / Solo
Other Payment Methods
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post.
Please send your order with a cheque or postal order to :
Customer Service Centre
Gold Group House
Godstone Road
Whyteleafe
Surrey
CR3 0GG
Please ensure all crossed cheques and postal orders are made payable to 'Ann Summers Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions.
We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.
Processing Payments
When you press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account. You will then receive an email within a few minutes confirming your order. If the payment is not authorised by your bank or card issuer, you will receive an email within a few minutes advising you of this (please note some issuing banks may still reserve your funds for a period of time).
Terms and Conditions for MOD discount (Retail and Online)
*Introductory 20% discount valid from 19th Dec 2008 to 24 Dec 2008 (to continue with 10% standard discount with effect from 25th Dec 2008)
*Discount not available in conjunction with any other offer.
*Offer available to MOD customers aged 18 or over.
*Offer online using a valid MOD promotional code, and also in-store ( on production of an endorsed MOD discount eligibility form)
*Offer not available through Ann Summers parties.
Buying With Confidence
To help you,we offer FREEPOST returns, easy exchanges and secure ordering. Unlike many of our competitors, we at Ann Summers ensure that every product sold meets the highest quality standards and is policed by our own Quality Assurance Team. Ann Summers takes active steps to ensure it complies with the Directives and Standards of International and European Law. What's more, Ann Summers Quality Assurance representatives visit all our factories and request compliance to the ETI code (Ethical Trading Initiative).
Ann Summers has complete traceability of product manufacture, full test certificates for every one of our own brand vibes and all of our own branded products and manages its own due dilligence process. Not every vibe or product that is evaluated for the Ann Summers range makes it through to the customer. All products go through risk analysis procedure and some are rejected if it cannot meet the strict Ann Summers standards.
If you see another retailer with a similar product please do not assume that it is of the same high quality standards. If you are unsure, ask the company to supply you with a compliant test certification, risk analysis, manufacturing processes and a due diligence system that will stand up in Law.
At Ann Summers we pride ourselves on the quality of our products and in the fact that you can be confident of your purchases.
ANN SUMMERS ORGANISATION
AnnSummers.com is owned by:
Ann Summers Ltd
Gold Group House
Godstone Road
Whyteleafe
Surrey
CR3 0GG
Registered in England and Wales no 10344349.
VAT registration number 210 551 810.
TEL:01883 629 629