DELIVERY INFO
Free Delivery Offer!
We offer FREE Standard Delivery with all orders over £45* to be delivered within the UK. This ONLY applies to Standard Royal Mail.
Discreet Packaging
All our offers are dispatched in discreet packaging and will arrive with a return address of Gold Group House, so you can be confident when ordering and choose a delivery address that is convenient for you.
Delivery Charges and Timescales
| Delivery type | Cost | Delivery time |
| UK Standard delivery | £3.95 per order | Approx 2-3 working days |
| UK Next working day delivery | £10 per order | Next working day if ordered before 11 00 am Mon-Friday |
| Europe & Worldwide delivery | Charges are £5 for 1st item plus £1 per additional item | European Union:
3-5 working days Rest of World: 5-7working days |
Next day UK delivery orders must be placed before 11:a.m. Monday to Friday, for UK delivery on the next working day.Saturdays and Sundays do not count as working days.
Orders placed before 11 a.m for next working day UK delivery should be dispatched on the same day, subject to stock availability and security checks. All time-scales exclude weekends and Bank Holidays where the orders are normally dispatched the following working day.
Warehouse collection of orders
As there is no public access on site, it is not possible to pick up orders from our warehouse.
INTERNATIONAL DELIVERY
Deliveries to countries outside the UK
Please see table above for International Delivery Charges and Timescales
Import Charges.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office or you can obtain further information from your local post office.
Delivery to BFPO addresses
Most orders can be delivered to BFPO addresses, with Standard UK Delivery charge applicable. During registration you must enter your BFPO address as UK, rather than the country where you are posted. When we ship to BFPO addresses, it is the responsibility of the British Forces to ensure that the parcel is delivered to the correct location. For more information please see the BFPO website
RETURNS, REPLACEMENTS AND EXCHANGES
If you wish to cancel your entire order and return all goods for refund, you must notify us in writing within 7 days of receipt of goods, quoting order number, name and address, details of the product(s) and the reason for return; goods must be returned to us within 28 days of receipt. If you are cancelling your entire order and returning all goods, you are entitled to a full refund of your delivery charges, so please mention this when cancelling your order. If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us without notification can only be exchanged for goods or gift vouchers. If you return goods, please always retain proof of posting for your records, which can be obtained from the Post Office and which is free. You will be responsible for the returned products until they reach us.
If you are returning only part of your order, please include the following details with your returned goods: order number, name and address, details of the product(s),the reason for return and whether you require a refund or replacement. Delivery charges are non-refundable if you are returning only part of your order.
Returning Your Order
If you are returning an item or items to us for a refund or an exchange then please use the FREEPOST address below:
Customer Service Centre
FREEPOST CN 3021
Whyteleafe
Surrey
CR3 0GG
We usually process a refund or exchange within 3-5 working days of receipt (excludes Bank Holidays). Replacement items can only be dispatched once we have received your returned order.
Missing Items
If you have received your order and an item is missing, please Contact Customer Services with your order number and the missing item.
We will investigate and resolve the situation as quickly as possible.
PLEASE NOTE
Delivery charges (the postage and packaging cost you originally paid to have the order delivered to you) are non-refundable unless you are cancelling your entire order within the 7-day statutory cooling-off period. If you are only returning part of the order, you will be refunded the full value of the items returned, less the delivery charge.
If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
*Please note, the Free Postage over £45 offer only applies to orders delivered to UK addresses. Any order where the value of the goods is less than £45 will be subject to postage charges. Please read our terms and conditions carefully as making a purchase is acceptance of these terms. Orders over £75 may need to be signed for.