Delivery & Returns

DELAYED DELIVERIES DUE TO BAD WEATHER

Last updated: 16:00 - 12/12/2014

Please note due to current weather conditions, deliveries to the following postcodes may be affected.
BT1 - BT17
IM1 - IM9, IM86, IM87, IM99

CHRISTMAS DELIVERY OPTIONS

To make sure your Christmas orders arrive in time for the main event, checkout before 2pm on the 17th December for UK standard delivery, or before 2pm on 23rd December for UK Express delivery.

Please see our full list of delivery cut-offs below:
Click & Collect Order before 2pm Tuesday 23rd December.
UK Standard Delivery Order before 2pm on Wednesday 17th December.
UK First Class Delivery Order before 2pm on Friday 19th December.
UK Tracked Express Delivery Order before 2pm on Tuesday 23rd December.
International Delivery Order before Friday 12th December.

Another reason to have yourself a Merry Christmas!

DELIVERY CHARGES

UK Standard Delivery £2.50 (Free when you spend £10) Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 5 working days, but don't be surprised if it turns up earlier than this, we will get it to you as quickly as we can!

UK First Class Delivery £3.50 Our First Class delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 3 working days.

UK Tracked Express Delivery £5.95

  • If you choose our express delivery service, orders will be delivered between 8am-6pm Monday-Friday by our courier UK Mail
  • Orders placed Monday to Thursday before 2pm will be delivered the next day
  • Orders placed after 2pm on Thursday and before 2pm Friday will be delivered on Monday
  • Orders placed after 2pm on Friday and before 2pm Monday will be delivered on Tuesday

Please note we do not deliver on a Bank Holidays and your order will be delivered the following working day.

Orders via Express can be tracked here once the order has been placed

UK Saturday Delivery £9.95
To take advantage of our Saturday delivery service, just place your order any day, before 2pm Friday, and your order will be delivered by UK Mail on Saturday between 8am-6pm

Please note that services are available to all postcodes excluding the following
Scotland: AB30-39, 41-45, 51-56; DD; FK16-21; G63; HS1-9; IV; KA18-19, 26-29; KW1-17;KY9, 10, 13-16; ML11-12; PA20-50, 60-78, 80-88; PH; TD15; ZE1-3
Ireland: D25-49

International Delivery £3.95
Our international delivery option can take up to 7 working days within Europe and 10 working days elsewhere in the world

Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.

Click & Collect
Our Click and Collect service is FREE and offers a practical alternative to receiving your order by post.

Order by 2pm on any working day, and collect your items after 2pm the next working day.

If you order after 2pm on a working day, you can collect your items after 2pm two working days later.

Please note: Working days do not include Saturday, or Sunday. If you order on a Saturday or Sunday you can collect your order from 2pm on the Tuesday.

For the last Click and Collect date before Christmas, order by 2pm on Tuesday December 23rd to collect your item after 2pm on Wednesday December 24th. Any orders placed after 2pm on Tuesday 23rd December, will be available for collection from 2pm on Tuesday 30th December.

We will send you an email or text (if you have opted in) when your items are ready to collect from your chosen Ann Summers store.

When you collect your order, please make sure you bring the following items with you:

  • Proof of purchase - your email or your text message (if requested)
  • Your payment card - for protection against fraud, we cannot release your purchase without seeing your payment card. If you have paid by Paypal, then please bring a photo ID, which must be your passport or photo driving licence.
  • If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).

DISCREET PACKAGING & BILLING

We understand that privacy is important to Ann Summers customers. To ensure your saucy secret is kept from your neighbours, children or even parents, we use the utmost discretion in packaging your order for shipment.

All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order). There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd'.

RETURNS

You may return your order using the FREEPOST form provided with your order.

For details on international returns, please see our International Returns Policy.

We hope you understand that there are a few exceptions around returning used consumable products (like lubes, etc). Please check the detail on the Returns policy in the FAQs below for more detail.

If you have any further questions about our Delivery & Returns please see our FAQs