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How long will it take to receive a refund?

Returning your item to store

If you've returned your item(s) to one of our stores, it may take up to 5 working days to receive your refund.

Returning your item to the freepost address

We always aim to process refunds as quickly as possible. It can take up to 7 working days from the date you returned your parcel, for it to be delivered back to our warehouse and processed, and slightly longer during busier times. As soon as we’ve processed your return we’ll send you an email confirming this. This is usually within 3 working days of receiving your order.

Please note it can take up to 5 days for your refund to appear in your account, we find most banks are quicker than this.

If you have not received your refund after 15 working days of sending it to us please contact us and we will investigate this for you.