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How do I cancel my order?

If you have placed an order and then wish to cancel it, please contact our customer care team on 0333 4406969, within 2 hours of placing your order. As we like to have your order prepared to send out as soon as we can, you will need to contact us by phone rather than email.

We will always do our best to cancel your order but if your order has been prepared for despatch we will be unable to do this. If this is the case, don’t worry, you can return your order back to the Freepost address within 14 days of receipt, with all tags and hygiene seals intact and we will happily issue you with a refund.

Customer Services
Gold Group House
FREEPOST CN3021
Whyteleafe
CR3 OGG

Once you have placed an order with us we are unable to make any amendments, however, if you contact our customer care team on 0333 4406969, they will do all they can to cancel your original order and we will help you place an new order.