Shopping at Ann Summers online is simple! Find a product you like by either navigating through the site's categories or by using the search bar at the top of the site.

Once you've found something you want, add it to your online shopping bag by selecting your size and quantity, and then clicking 'add to bag'

Click 'Your Shopping Bag' located at the top right of the site. All items you have select will be available to view and edit, and a total will be calculated.

Unfortunately as our orders are dispatched very quickly, once the order has been confirmed we are unable to amend any order details. However, we'll be happy to exchange your items by following the returns procedure.

Sorry, we currently don't offer this feature, but it's coming soon so check back regularly!

Shopping at Ann Summers is safe and secure. We use internationally recognised technical systems to make sure the details you give us when ordering are protected.

We're committed to respecting your privacy and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you place an online order at Ann Summers, we may ask for certain personal information such as your name, email address, delivery and payment details, and all of this information is held on secure servers.

Ann Summers complies fully with Data Protection and consumer legislation, and will treat all your personal information as fully confidential. To provide a more efficient service, all our credit card transactions are processed through a third party of good repute; they only receive the information required to verify your payment and are under strict obligation to keep personal information confidential.

No, you don't need to register to order online. When you enter the checkout, the first two information fields will request your email address, and there's a tickbox below asking you if you would like to save your details for next time.

Leaving this box un-ticked will prevent an account being created. After you've completed your order, you'll again be asked whether or not you'd like to create an account, and you can choose not to if you wish.

First you will need to have registered and created an account. Select 'Sign In' or 'My Account' in the top right of the website and enter the details requested.

If you're already registered please select the 'Sign In' option at the top right of the site and enter the email address and password you used when you registered, then select 'Sign in'.

Not to worry. Just click the 'Forgot your password?' link on the log in page and enter the email address you registered with. We'll then email you with further instructions.

If your order was placed before you registered your email address it will not show in your account history.

You can change your personal details by logging into your account and selecting 'Edit Personal Information'.

We offer various ways for you to pay for your order, including: MasterCard, Visa, Visa Delta, Maestro, American Express. Please note we do not accept Visa Electron or Laser cards.

We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.

Your payment might be declined for a number of reasons, and your card issuer will be able to give you more details.

Gift cards and vouchers are currently not usable online at the moment, but can be used in any store. Gift vouchers can be redeemed by sending them to our customer service department via mail. Please note; this excludes gift cards.

We are unable to change your billing address once your order is confirmed. Please note, your card must be registered at your billing address.

Like most online companies, Ann Summers does not cover the cost of customs and imports charges.

The prices shown on our website are inclusive of sales tax as applicable.

Please visit this page if you'd like to unsubscribe from our newsletter.

If you acquire an Ann Summers voucher code, it's valid for use online only at annsummers.com, and not in our shops or by phone, unless otherwise stated.

The following conditions apply:

Some promotions may not combine with others on site, and if so, the best offer will be used on your order.

Any 3 for the price of 2 item choice will always give you the cheapest item free.

Please note: if you buy a 3 for 2 promotion or any discounted multiple offer, individual items cannot be returned for refund, and you will need to send back all the qualifying items.

Only one promotional code can be used per order, if you have more than one promotional code you may place separate orders.

When purchasing our 'assorted' selection in the sale, the items will be selected on a random basis, and we cannot guarantee any particular colour. If ordering these items in multiple quantities you may receive duplicate styles.

All offers are subject to stock availability.

Enter your promotional code by navigating to your shopping bag in the top right of the website. Then type your code into the "Have an offer?" field and click 'apply'. The discount will then automatically be deducted at checkout.

Orders must be placed before 23:59 on the expiry date of the offer.

Please contact our customer service team by email or on 0844 441 6969 and we'll try to resolve your query.

Please check the terms and conditions of the promotional offer and the validity period. If your order is eligible and is still not working please contact our customer care team.

We understand that privacy is important to Ann Summers customers. To insure your saucy secret is kept from your neighbours, children or even parents, we use the upmost discretion in packaging your order for shipment. All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).

Please be aware that our Dance Poles are not wrapped.

Unfortunately our customer service team would not be able to advise when the item is back in stock. But you can contact your neareast store who may have the item in stock.

You can find an item code by selecting the product and viewing the product details.