Before contacting us, why not check out our Help pages.
Please use the form below to contact us with your query. Please use the comments field to enter as much detail as possible, including your order number, address and delivery address if different. If possible, please provide your Customer Order number in all correspondence.
You can also call us on 0333 440 6969 during normal working hours.
Normal Opening Hours: Monday to Friday 08:00 - 23:00, Saturday 09:00 - 18:00, Sunday 09:30 - 18:00.
To contact us in writing: Customer Services, Gold Group House, Godstone Road, Whyteleafe, Surrey CR3 0GG
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When did you place your order?
European - 7 Working Days
Worldwide - 10 Working Days