FUSION: MONEY BACK GUARANTEE

The Couples Vibe

We’re really disappointed you are thinking about returning the Fusion Couples Vibe. However, we’ll make this part as satisfying as possible. All you need to do is download and complete our claim form as your feedback is important to us.

You will need your purchase receipt which must be within the 28 day return period or your claim won’t be valid.

Please download and complete our claim form as your feedback is important to us. You will need your purchase receipt which must be within the 28 day return period or your claim won't be valid.

How to Claim and Terms & Conditions For Fusion Money Back Guarantee

If you are not 100% satisfied with your Fusion toy, you can apply for a refund as part of our Money Back Guarantee.

  • Download the claim form.
  • Print and cut off the Freepost returns label at the bottom.
  • Put the claim form and your original receipt with the toy into a parcel and return to the address given via Royal Mail.
  • Please obtain proof of postage from the post office so that we can action your refund if your parcel goes missing.

Download Claim Form

Terms & Conditions

  1. The instructions above form part of the terms and conditions of this promotion.
  2. This guarantee is open to all UK and ROI residents aged 18 or over.
  3. This guarantee covers the Fusion toy only and does not cover any other product which Ann Summers sells.
  4. Your application for a refund must be received by Ann Summers Returns Dept within 28 days of the date of purchase.
  5. Your original receipt must be included in your package for your refund to be actioned. Your receipt will not be returned to you. If you need to keep your receipt because it has multiple items on it, please make a photocopy and send this.
  6. The Fusion toy which you are dissatisfied with must be returned to receive a refund. No refund will be made without proof of purchase from Ann Summers.
  7. Your ‘summary page’ must be printed and included in your parcel to receive a refund. The summary page will be automatically sent to your email address for you to print at your own convenience.
  8. The guarantee is only valid if you have purchased your Fusion toy in an Ann Summers high street store, on www.annsummers.com, via a Party Ambassador at an Ann Summers party or via an Ann Summers store on eBay and Amazon. The toy bought by any other channel or method are not included in this promotion.
  9. Only one refund per household is permitted.
  10. You will be refunded the actual price you paid for your Fusion toy as shown on your receipt.
  11. Refunds to customers on www.annsummers.com will be made via the original payment method. Customers who purchased in-store or via a Party Ambassador will be sent a cheque via Royal Mail. Refunds will be made directly to the applicant only. Refunds are non-transferable and cannot be reissued for any reason.
  12. This guarantee will run until 11/09/2017. Ann Summers reserves the right to withdraw the guarantee at any time.
  13. Fusion toys bought up until midnight 11/09/2017 can apply for a refund as long as the claim reaches Ann Summers Returns Dept by 09/10/2017. Purchases from the 12/09/2017 will not qualify.