Delivery & Returns

Honey, we get it! You've spotted your fav buy and you want it now. Well, at Ann Summers, we do everything possible to make sure we get it delivered to you discreetly and on time... and you're totally satisfied, time and time again.

What will my package look like?

All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).

There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd'.

There are no markings on the back or side of your parcel. The only markings are your address label on the front, which appears as below, and a Royal Mail Delivery or courier sticker depending on the service used.

Ann Summers discreet delivery

So, what are the delivery options?

When you checkout, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you. Ann Summers uses Royal Mail Tracked Delivery and UK Mail courier for next day services. Please note that Click and Collect orders are delivered primarily by our store delivery carriers.

Delivery costs and options - United Kingdom

Service

Delivered

Cost

Click and Collect - to a store of your choice

3 Working days

Free

Royal Mail UK Standard Delivery - tracked to your door

2 Working days

£2.95

Free if you spend over
£35

Royal Mail Tracked 24 - Most delivered next working day

1 Working day

£3.95

Next Day - Guaranteed

1 Working day

£5.95

Saturday Delivery

1 Working day

£9.95

Please Note: Working days do not include Saturday, Sunday, or Bank Holidays

All orders placed before 2.00pm Monday to Friday are despatched the same day and the cut off for Royal Mail UK Standard Delivery - fully tracked is 6pm. Orders placed after this time on a Friday and over the weekend are despatched on a Sunday.

Click & Collect - Free

Our Click and Collect service is FREE and offers a practical alternative to receiving your order by post.

Please Note: This service excludes a few of our stores; unfortunately you cannot Click and Collect to Belfast, Cork, Isle of Man, Lisburn, Newry, Manchester Knickerbox or Jersey

Royal Mail UK Standard Delivery - £2.95

  • Receive email/text updates from Royal Mail - So you know when to expect delivery, you will receive email and/or text notifications from Royal Mail as your order goes through the delivery network. You will receive an email and/ or text to let you know your parcel is out for delivery on the morning that it will arrive.
  • Orders placed Monday to Thursday before 6pm will be delivered mostly within 2 working days
  • Orders placed after 6pm on Thursday and before 6pm Friday will mostly delivered on Wednesday
  • Orders placed after 6pm on Friday and before 6pm Monday will be mostly delivered on Thursday
  • For certain postcodes the Royal Mail UK Standard Delivery is 72 hours delivery: BT,GY,HS,IM,JE,KW,ZE2 & ZE3

Exceptions

Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via UK Mail tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.

Royal Mail Tracked 24 - £3.95

  • Receive email/text updates from Royal Mail - So you know when to expect delivery, you will receive email and/or text notifications from Royal Mail as your order goes through the delivery network. You will receive an email and/ or text to let you know your parcel is out for delivery on the morning that it will arrive.
  • Orders placed Monday to Thursday before 2pm will be delivered mostly the next day
  • Orders placed after 2pm on Thursday and before 2pm Friday will be delivered mostly on Monday
  • Orders placed after 2pm on Friday and before 2pm Monday will be delivered on mostly Tuesday
  • For certain postcodes the delivery is 72hr delivery: GY,HS2,IM,JE,KW16-17,PA61-PA75,PA78,PH30,PH41-PH44 and ZE2-3

Exceptions

Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via UK Mail tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.

Next Day Guaranteed - £5.95

  • Receive email/text updates from UK Mail - So you know when to expect delivery, you will receive email and/or text notifications from UK Mail as your order goes through the delivery network. You will also receive an email and/ or text to let you know your parcel is out for delivery on the morning that it will arrive.
  • If you choose our Next day guaranteed service, orders will be delivered between 8am-6pm Monday-Friday by our courier UK Mail
  • Orders placed Monday to Thursday before 2pm will be delivered the next day
  • Orders placed after 2pm on Thursday and before 2pm Friday will be delivered on Monday
  • Orders placed after 2pm on Friday and before 2pm Monday will be delivered on Tuesday

Please note we do not deliver on a Bank Holidays and your order will be delivered the following working day.

Orders via Next Day Guaranteed can be tracked here once the order has been placed

Postcode exclusions: Please note that the Next Day Guaranteed service is available to all postcodes excluding the following: click here to see excluded postcodes

AB36 8, AB37 9, AB38 7, AB38 9, AB55 3-6, AB56 1-2, AB56 4-5, AB56 9

D25-49

GY1 1-7, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 0, GY9 3

HS1 2, HS1 9, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5

IM1, IM2 1-7, IM3 1-4, IM4 1-7, IM5 1-3, IM6 1-2, IM7 1-5, IM8 1-3, IM86 1, IM9 1-6, IM99

IV10 8, IV11 8, IV12 4-5, IV12 9, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV18 9, IV19 1, IV19 9, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV27 9, IV28 3, IV3 5-6, IV3 8, IV30 1-9, IV31 6, IV31 9, IV32 7, IV36 0-3, IV36 9, IV4 7, IV40 8-9, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 0, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6-7, IV7 8, IV8 8, IV9 8

JE1, JE2 3-4, JE2 6-7, JE3, JE4 0, JE4 2, JE4 5, JE4 8-9, JE5 0

KA27 8-9, KA28 0, KA28 9

KW1 4-5, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7-9, KW15 1, KW15 9, KW16 3, KW16 9, KW17 2

PA28 6, PA29 6, PA30 8, PA31 8-9, PA32 8, PA33 1, PA34 4-5, PA34 9, PA35 1, PA36 4, PA37 1, PA38 4, PA39 4, PA40 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA50 4, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PA81 5, PA82 5, PA83 3, PA84 3, PA85 3, PA86 0, PA87 2, PA88 5

PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH26 9, PH30 4, PH31 4, PH32 4, PH33 6-7, PH33 9, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4,

ZE1 0, ZE1 9, ZE2 9, ZE3 9

Saturday Delivery Guaranteed - £9.95

To take advantage of our Saturday delivery guaranteed service, just place your order any day, before 2pm Friday, and your order will be delivered by UK Mail on Saturday between 8am-6pm

Postcode exclusions: Please note that the Saturday Delivery Guaranteed service is available to all postcodes excluding the following: click here to see excluded postcodes

AB30 1, AB30-9, AB31 3-7, AB31 9, AB32 6-7, AB32 9, AB33 8, AB34 4-5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2-3, AB39 8-9, AB41 0-1, AB41 6-9, AB42, AB43 4-9, AB44 1, AB45 1-3, AB45 9, AB51 0-1, AB51 3-9, AB52 6, AB53 4-9, AB54 4-9, AB55 3-6, AB56 1-2, AB56 4-5, AB56 9

D25-49

DD1 1-5, DD1 9, DD2 0-5, DD2 9, DD3 0, DD3 6-9, DD4 0, DD4 6-9, DD5 1-4, DD5 9, DD6 8-9, DD7 6-7, DD7 9, DD8 0-5, DD8 9, DD9 6-7, DD9 9, DD10 0-1, DD10 8-9, DD11 1-5, DD11 9

FK16 6, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8

G63 0, G63 9

GY1 1-7, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 0, GY9 3

HS1 2, HS1 9, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5

IM1, IM2 1-7, IM3 1-4, IM4 1-7, IM5 1-3, IM6 1-2, IM7 1-5, IM8 1-3, IM86 1, IM9 1-6, IM99

IV1 1-3, IV1 9, IV2 3-7, IV3 5-6, IV3 8, IV4 7, IV5 7, IV6 7, IV7 8, IV8 8, IV9 8, IV10 8, IV11 8, IV12 4-5, IV12 9, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV18 9, IV19 1, IV19 9, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV27 9, IV28 3IV30 1-9, IV31 6, IV31 9, IV32 7, IV33 7, IV34 7, IV35 7, IV36 0-3, IV36 9, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV51 0, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV63 6-7, IV99 1

JE1, JE2 3-4, JE2 6-7, JE3, JE4 0, JE4 2, JE4 5, JE4 8-9, JE5 0

KA18 1-4, KA18 9, KA19 7-8, KA26 0, KA26 9, KA27 8, KA28 0, KA28 9, KA29 0

KW1 4-5, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7-9, KW15 1, KW15 9, KW16 3, KW16 9, KW17 2

KY9 1, KY10 2-3, KY10 9, KY13 0, KY13 7-9, KY14 6-7, KY15 4-5, KY15 7, KY15 9, KY16 0, KY16 6, KY16 8-9

ML11 0-1, ML11 7-9, ML12 6, ML12 9

PA20 0, PA20 2, PA20 9, PA21 2, PA22 3, PA23 7-9, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA28 9, PA29 6, PA30 8, PA31 8-9, PA32 8, PA33 1, PA34 4-5, PA34 9, PA35 1, PA36 4, PA37 1, PA38 4, PA39 4, PA40 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA50 4, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PA81 5, PA82 5, PA83 3, PA84 3, PA85 3, PA86 0, PA87 2, PA88 5

PH1 1-5, PH2 0-1, PH2 6-9, PH3 1, PH4 1, PH5 2, PH6 2, PH7 3-4, PH7 9, PH8 0, PH9 0, PH10 6-7, PH10 9, PH11 8, PH12 8, PH13 9, PH14 9, PH15 2, PH16 5, PH16 9, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH26 9, PH30 4, PH31 4, PH32 4, PH33 6-7, PH33 9, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4

TD15 1-2, TD15 9

ZE1 0, ZE1 9, ZE2 9, ZE3 9

Delivery costs and options - International

Following the explosions in Belgium, alert levels in Europe have been increased which have impacted tunnel and ferry crossings into mainland Europe. As a result delivery of your orders into mainland Europe may incur some delays. We apologies for any inconvenience this may cause.

Service

Delivered

Cost

International Standard Delivery

Europe: up to 7 working days

Worldwide: up to 10 working days

£3.99

International Tracked Delivery

4-8 working days

£9.99

International Express Delivery

2 to 4 working days

£13.99

Please Note: Working days do not include Saturday, Sunday, or UK Bank Holidays

Returns

You may return your order using the FREEPOST form provided with your order.

The returns address is Gold Group House, Godstone Road, Whyteleafe, Surrey, CR3 0GG, United Kingdom.

For details on international returns, please see our International Returns Policy.

We hope you understand that there are a few exceptions around returning used consumable products (like lubes, etc). Please check the detail on the Returns policy in the FAQs below for more detail.

I've got more questions...

For more information please see our FAQs.