Frequently Asked Questions
Dont be Shy!

Below are our most
Frequently Asked Questions

Welcome to our FAQs! We're here to help, so we've collected together some of the questions we're most commonly asked and provided the answers on this page. If you're looking for information about our service, you'll hopefully find it below.

ORDERING AND PAYMENT

GIFT CARDS


ORDERING AND PAYMENT

  • Do I need to register to shop online?

    No, you don't need to register to order online. After you've completed your order, you'll again be asked whether or not you'd like to create an account, and you can choose not to if you wish.

    However, we would recommend creating an account so that you can easily checkout when placing future orders.

  • [Back to Top]

    How do I sign into my account?

  • First you will need to have registered and created an account. Click on 'Sign in' at the top right of the website and enter the details requested. Alternatively, when you're at the checkout just click on the 'Sign In' tab.

  • [Back to Top]

    How do I change my personal details?

  • You can change your personal details by logging into your account and selecting 'Edit Personal Information'.

  • [Back to Top]

    I've forgotten my login details

  • Not to worry. Just click the 'Forgot your password?' link on the log in page and enter the email address you registered with. We'll then email you with further instructions.

  • [Back to Top]

    My account is locked

  • It happens to all of us, if you have had 6 unsuccessful password attempts, you will be unable to log on. Contact Us to have the password reset.

  • [Back to Top]

    My account is not recognised

  • Sorry your details are not recognised, make sure to check your email address is correct, and then if it is still not recognised, you can easily set up an account HERE.

    Please note: if you last used your account in 2011, you'll need to register as a New Customer to create a new account.

  • [Back to Top]

    What payment methods can I use online?

  • We offer various ways for you to pay for your order, including: MasterCard, Visa, Visa Delta, Maestro, American Express and PayPal. Unfortunately we are unable to accept Visa Electron or Laser cards.

  • [Back to Top]

    What currency can I use on the website?

  • We always bill our customers in UK Sterling; however this may be shown on your statement in your local currency. Please contact your bank who will be happy to advise you on this.

  • [Back to Top]

    Why has my payment been declined?

  • Your payment might be declined for a number of reasons. Please Contact Us and we will be able to give you more details.

  • [Back to Top]

    Will it show up on my bank statement?

  • We understand that privacy is important to our customers, so your transaction will show as 'AS Ltd' on your bank statement. Please be aware this is for purchases made via the website, store transactions will show as Ann Summers.

  • [Back to Top]

    How secure is my transaction?

  • Shopping at Ann Summers is safe and secure. We use internationally recognised technical systems to make sure the details you give us when ordering are protected. We're committed to respecting your privacy and we promise never to release your personal details to any outside company for mailing or marketing purposes.

    When you place an online order at Ann Summers, we may ask for certain personal information such as your name, email address, delivery and payment details, and all of this information is held on secure servers. Ann Summers complies fully with Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

    To provide a more efficient service, all our credit card transactions are processed through a third party of good repute; they only receive the information required to verify your payment and are under strict obligation to keep personal information confidential.

  • [Back to Top]

    Will I be charged customs and import charges?

  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

    We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

  • [Back to Top]

    How do I know you have received my order?

  • You will receive an order confirmation email to the email address you provided when ordering. If you have placed an order and not received this email, please check your spam folders. If you still find you have not received the email please Contact Us.

  • [Back to Top]

Can I add or remove items from my order once confirmed?

  • Unfortunately as our orders are dispatched very quickly, once the order has been confirmed we are unable to amend any order details. However, we'll be happy to exchange your items, just follow our easy Returns procedure below.

  • [Back to Top]

    How do I cancel my order?

  • Orders placed in error online can usually be cancelled within 2 hours of placing the order – you just need to call our Customer Services Team on 0333 440 6969. Please note, you will need to call, this request cannot be made via email.

    After this time, you can still cancel your order by contacting us to let us know you no longer require the goods. Consumer Contracts Regulations advise that you have 7 days to cancel your order contract with us. The 7 working days start from the day after you receive your order. If you cancel with our Customer Services Team within this timeframe we will issue a full refund, including delivery charge, on receipt of the goods. For more details on the Consumer Contracts Regulations click HERE.

    If you have already received your order and have changed your mind outside of these 7 days, do not worry, you have 28 days from the day your order arrived to get a refund on the items; you just need to return all items in their original condition and packaging, either using the returns label attached or in store.

  • [Back to Top]

    How do I unsubscribe from the email newsletter?

  • Our regular email newsletters keep customers up to date with our latest ranges and exclusive offers. However, if you would like to unsubscribe from receiving them you can do so HERE.

  • [Back to Top]


    GIFT CARDS

      What is the difference between Gifts Cards, Gift Vouchers and Return Cards?

    • Our Gift Cards can be bought Online and In Store, however they can only be used in store, unfortunately they cannot currently be used online.

      Return Cards look much the same as Gift Cards; they are used as an alternative to a cash/card refund and can only be redeemed in store.

      Our Gift vouchers are made from paper, and can only be redeemed in stores. These are no longer issued in stores; however, we do still issue them from head office. They are valid for 12 months from the date of issue.

    • [Back to Top]

      Can I use/redeem my Gift Card online?

    • Store Gift cards and Return cards cannot currently be spent online. They can however be used for full or part Payment in all Ann Summers Stores in the UK.

    • [Back to Top]

      Where can I purchase a Gift Card?

    • You can purchase a Gift Card online or at any Ann Summers store in the UK. Alternatively you can purchase through our Customer Services Team by Contacting Us.

    • [Back to Top]

      Are Gift Cards sold in specific denominations?

    • Online Gift Cards are sold in denominations of £10, £25, £50 & £100. Sales of Gift Cards online are in Sterling only. You can order multiple Gift Cards within one transaction, however; please note you will receive separate Gift Cards.

      If you purchase your Gift Card in one of our stores, this can be for any amount, subject to the following limits:

      • Minimum amount: £0.01/ €0.01
      • Maximum balance of: £500.00/ €500.00

    • [Back to Top]

      I ordered a Gift Card online and it has not arrived yet.

    • If you order online your Gift Card will be sent via standard post. If you order it along with other products, your Gift Card will be delivered to your delivery address separate from any additional products you order, so you can still purchase the rest of your items by Express, 1st Class or Saturday Delivery.

      Please be aware your Gift Card order may take up to 5 working days to be delivered.

    • [Back to Top]

      Can I receive a Gift Card in less than 3 working days?

    • Unfortunately Gift cards cannot be delivered using our Express, Saturday or 1st Class delivery options. If you need a Gift Card in less than 3 working days we recommend visiting one of our stores.

    • [Back to Top]

      Can I choose Click & Collect for my online Gift Card order?

    • Unfortunately Click & Collect is not available for Gift Card purchases; however you will be able to purchase one in store when you go to collect your Click and Collect order.

    • [Back to Top]

      How can I check my Gift Card balance?

    • You can check your Gift Card balance by using our Gift Card check balance tool HERE or in any Ann Summers store in the UK.

    • [Back to Top]

      Does the Gift Card ever expire?

    • Yes, a Gift Card with a balance is valid for 24 months from date of issue or last top up. After this time, the remaining balance will be deducted and the Gift Card will expire.

      Your card will also remain valid for 30 days after the balance reads £0, so that you can top up if you wish.

    • [Back to Top]

      What happens when the full value of the card has been spent? Should I throw the card away?

    • A Gift Card with a zero balance can be topped up. This must be done within 30 days of the last transaction on the Gift Card or else the Gift Card will expire. To top up your Gift Card please visit one of our Ann Summers stores.

    • [Back to Top]

      Can I receive cash back on funds I have placed on my Gift Card?

    • No your Gift Card can only be redeemed for products and cannot be exchanged for cash.

    • [Back to Top]

      Can a Gift Card be used to purchase another Gift Card?

    • Yes, you are able to purchase a Gift Card with another Gift Card.

    • [Back to Top]

      Can anyone use my Gift Card?

    • Yes because your name does not appear on the card. The Gift Card can be used by you or given to anyone you choose.

    • [Back to Top]

      How many Gift Cards can I use during one transaction/purchase?

    • You can use as many different Gift Cards during a single transaction as required but the same Gift Card cannot be used twice within the same transaction. Please note: Gift Cards can only be redeemed in store.

    • [Back to Top]

      Can I return an item purchased using a Gift Card?

    • Yes, you can return items to any Ann Summers store in the UK with a valid receipt within 28 days of purchase. Please refer to terms & conditions shown on the back of your till receipt. The amount of the return will be refunded back to the existing Gift Card if possible or a Refund Card will be issued.

    • [Back to Top]

      What happens if my Gift Card is lost, stolen or damaged?

    • We strongly recommend you register it first. Please register your card online HERE. By registering your card, we can issue you a new one already loaded with your remaining balance in case you lose it. It's a great, free way to protect your Gift Card, and we're all about protection at Ann Summers.

    • [Back to Top]

      Where do I find my Gift Card PIN number?

    • The 4 digit PIN number can be found on the reverse of the Gift Card underneath the scratch off panel. This will be required when visiting our gift card registration service.

    • [Back to Top]

      I have a query regarding my Gift Card, who should I contact?

    • Please visit your local Ann Summers store, where the team will be happy to assist, alternatively contact our Customer Services Team on our Contact Us page.

    • [Back to Top]

      What are the Gift Card Terms and Conditions?

    • View our Gift Card Terms and Conditions.

      • Activated Gift Cards can be redeemed as full or part payment of any goods at Ann Summers stores. Cards purchased in UK can only be redeemed in UK stores; cards purchased in Republic of Ireland can only be redeemed in Republic of Ireland stores.
      • No change will be given, if you do not spend the entire balance on the gift card the remaining balance that you have yet to spend will be updated after each transaction and shown on the printed till receipt.
      • Gift Cards may be used to purchase goods of a higher price than the balance of the Gift Card; you will be required to pay the difference.
      • If any product purchased with a gift card is returned for an exchange or refund, any money refunded will be credited back on to the gift card or on to a refund card if no receipt is presented.
      • This gift card is not a cheque guarantee, credit, store or charge card.
      • The gift card is non-refundable, not redeemable for cash and cannot be replaced if lost, stolen or damaged (unless registered).
      • Ann Summers cannot be held liable for lost or stolen cards or any credit amounts held on such cards. Unfortunately damaged, altered, or cancelled cards will not be accepted.
      • Please retain this gift card as the balance can be topped-up to the maximum £500 or €500 value limit at the till point in any Ann Summers store at any time and within 30 days after a balance reads £0 or €0.
      • The minimum amount required to activate a gift card is 1p or 1€ cent. The maximum card limit is £500 or €500.
      • Gift cards are valid for 24 months from the date of issue or last top up, it will also expire 30 days after a balance reads £0 or €0. Once expired, any balance will be removed without notice.
      • Gift card balances can be checked in store or online at www.annsummers.com/giftcard
      • Ann Summers cannot accept responsibility for unauthorised use of gift cards.
      • Gift cards are not for resale.
      • Ann Summers reserves the right to amend the terms and conditions of the gift card at any time and to take appropriate action, including cancellation of the card if, at Ann Summers' discretion, it deems such action necessary. This does not affect your legal rights.
      • Gift card PIN can be found under a scratch off panel on the back of the card. This will be required when visiting www.annsummers.com/giftcard

      If you register your card online, you can protect your card against loss, please visit www.annsummers.com/giftcard

    • [Back to Top]


    DELIVERY

      Delivery Options

    • Click & Collect - Free

      Our Click and Collect service is FREE and offers a practical alternative to receiving your order by post.

      Please Note: This service excludes a few of our stores, unfortunately you cannot Click and Collect to Ballymena, Belfast, Cork, Isle of Man, Lisburn, Newry, Newton Abbey, Manchester Knickerbox or Jersey

      UK Standard Delivery £3.25 (Free when you spend £35) Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 5 working days, but don't be surprised if it turns up earlier than this, we will get it to you as quickly as we can!

      UK First Class Delivery £3.99 Our First Class delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 3 working days.

      UK Tracked Express Delivery £5.95

      • If you choose our express delivery service, orders will be delivered between 8am-6pm Monday-Friday by our courier UK Mail
      • Orders placed Monday to Thursday before 2pm will be delivered the next day
      • Orders placed after 2pm on Thursday and before 2pm Friday will be delivered on Monday
      • Orders placed after 2pm on Friday and before 2pm Monday will be delivered on Tuesday

      Please note we do not deliver on a Bank Holidays and your order will be delivered the following working day.

      Orders via Express can be tracked here once the order has been placed

      UK Saturday Delivery now £9.95
      To take advantage of our Saturday delivery service, just place your order any day, before 2pm Friday, and your order will be delivered by UK Mail on Saturday between 8am-6pm

      Please note that services are available to all postcodes excluding the following
      Scotland: AB30-39, 41-45, 51-56; DD; FK16-21; G63; HS1-9; IV; KA18-19, 26-29; KW1-17;KY9, 10, 13-16; ML11-12; PA20-50, 60-78, 80-88; PH; TD15; ZE1-3
      Ireland: D25-49



      Worldwide Delivery

      Worldwide Standard Delivery - £3.99
      (European delivery up to 7 working days, worldwide delivery up to 10 working days)

      Worldwide Tracked Delivery - £9.99
      (Delivery in 4-8 working days)

      Worldwide Express Delivery - £13.99
      for international delivery (Delivery in 2-4 working days)

      Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.



      Click & Collect

      Our Click and Collect service is FREE and offers a practical alternative to receiving your order by post.

      We will send you an email or text (if you have opted in) usually within 2 working days after your order has been placed to advise your items are ready for collection from your chosen Ann Summers store..

      When you collect your order, please make sure you bring the following items with you:

      • Proof of purchase - your email or your text message (if requested)
      • Your payment card - for protection against fraud, we cannot release your purchase without seeing your payment card. If you have paid by Paypal, then please bring a photo ID, which must be your passport or photo driving licence.
      • If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).
    • [Back to Top]

      Do you deliver to work addresses?

    • Yes, we will be happy to deliver to your work address, please just amend your delivery address when ordering. We would encourage delivering to work when ordering express as your delivery will require a signature. Do not be shy about ordering to work, our packaging is very discreet, just plain cardboard boxes and padded envelopes so they will not cause embarrassment.

    • [Back to Top]

      What happens to delivery times on Bank Holidays?

    • Unfortunately our service providers do not deliver on Bank Holidays so please take this into account when ordering around the time of a bank holiday as it will affect the arrival time of your parcel by one day.

      The majority of our stores are open on Bank Holidays; visit the Store Locator page HERE to find out the opening hours of your local store.

    • [Back to Top]

      I have already placed my order but the wrong delivery address has gone through - can I change it?

    • If you spot this error on your confirmation please Contact Us as soon as possible, ideally via phone and our customer Services Team will be happy to advise. We will do our best to get this re-routed to you although unfortunately once dispatched we are unable to amend your order.

    • [Back to Top]

      Can I upgrade my parcel from Standard to Express delivery?

    • Unfortunately once the order is confirmed we are unable to amend the delivery option.

    • [Back to Top]

      Does my order need to be signed for?

    • Standard delivery orders do not need to be signed for, but Express and Saturday delivery orders will require a signature. You may wish to have your delivery sent to your work Address.

    • [Back to Top]

      What rules apply to International Deliveries?

    • Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Ann Summers reserves the right to define what can and cannot be delivered to which destination.

      Payment - Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Ann Summers products are sold on a delivery duty unpaid basis.

      The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Occasionally, the supply of your product(s) or may be delayed or prevented for reasons beyond our control - for example, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

    • [Back to Top]

      How does Click and Collect work?

    • We will send you an email or text (if you have opted in) usually within 2 working days after your order has been placed to advise your items are ready for collection from your chosen Ann Summers store.

      When you collect your order, please make sure you bring the following items with you:

      • Proof of purchase - your email or your text message (if requested).
      • Your payment card - for protection against fraud, we cannot release your purchase without seeing your payment card.
      • If you have paid by Paypal, then please bring a photo ID, which must be your passport or photo driving licence.

      If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).

    • [Back to Top]

      How long will it take for my order to arrive in store?

    • Click and Collect Orders take 2 working days to arrive in store, once the items arrive in store an automatically generated email will be send to you to let you know it is available to collect.

    • [Back to Top]

      How long will my Click and Collect order be kept in store for collection?

    • Stores will send you a confirmation that they have received your order, you will then have 2 weeks to collect your parcel from store.

    • [Back to Top]

      What happens if I cannot collect my order?

    • If you have not collected within 2 weeks of your confirmation email the refund process will automatically be initiated and you can expect to receive a refund via the original method of Payment; this process can take up to 10 days.

    • [Back to Top]

      What do I need to take with me when I collect my items?

    • When you collect your order, please make sure you bring with you proof of purchase in the form of your email (or your text message if you requested one) and your payment card. Please note that as a measure to protect against fraud, we cannot release your purchase without seeing your payment card. If you have paid by Paypal, then please bring a photo ID, which must be your passport or photo driving licence.

    • [Back to Top]

      Can someone else collect items on my behalf?

    • Yes, if someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).

    • [Back to Top]

      My order has not arrived yet

    • If your parcel has not arrived within 7 days for a Standard Delivery or 5 days for a First Class/Next Day/Saturday Delivery. Please Contact Us and we will investigate. To help us process this as quickly as possible, please make sure you have your order number to hand when you call.

      Please note we will be unable to class your parcel as missing until after these timescales, due to the possibility of it being held up in local postal delays.

    • [Back to Top]

      Can I track my order?

    • If you have chosen UK Express Delivery, you can track your order here once it's been dispatched.

    • [Back to Top]

      What happens if I'm not in when my order arrives?

    • If you're not in when your order is delivered, and it's too big to put through your letterbox or needs to be signed for, the delivery provider will put a card through your letterbox with instructions on how to collect your parcel or arrange for it to be redelivered.

    • [Back to Top]

      I have not received confirmation of my click and collect order.

    • Please check your spam folder just in case it has been sent there and then Contact Us and our Customer Service team will be happy to help.

    • [Back to Top]

      Is the packaging discreet?

    • We understand that privacy is important to Ann Summers customers. To ensure your purchase with us is kept secret from your neighbours, children or even parents, we use the utmost discretion in packaging your order for shipment.

      All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order). There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd'.

    • [Back to Top]


    REFUNDS AND EXCHANGES

    How do I return an item/s?

  • You can return your item* within 28 days of purchase in any of our Retail Stores. For a full refund the items will need to be in saleable condition and you must have proof of purchase with you. If you paid by card, you will also need to have this with you. If you ordered online you can also return via freepost using the label provided in your parcel by following the instructions outlined on the back of the Delivery Note.

    *For hygiene and security reasons restrictions apply, to see Full Returns Policy HERE.

  • [Back to Top]

    I've lost my Delivery Note/Receipt

  • If you ordered online and have lost your Delivery Note please Contact Us as our Customer Service team will be able to help.

    Without a receipt/delivery note you can visit your local Ann Summers store where you will be offered an exchange at current selling price so long as the items are in a saleable condition. A Returns Card for the current value of the items can be issued where an alternative cannot be found in store.

  • [Back to Top]

    Can I return an item bought online in store?

  • Yes our store colleagues will be happy to help you with this, however please note they will be unable to offer you a refund if you paid using PayPal, this will need to be returned to head Office using the returns label.

  • [Back to Top]

    How long will it take to receive a refund?

  • If you have returned you items to store for a refund onto your card, it may take up to 5 days for your bank to process this transaction.

    If returning your items using the freepost returns label, we aim to refund you as quickly as possible, but it may take up to 10 days from receipt of your returned items at our UK Head Office for the refund to reach your account.

    If returning your items to Head Office please keep a proof of postage receipt to enable us to investigate your refund request if you have still not received it 10 days after posting. If this is the case please Contact Us.

  • [Back to Top]

    Do you refund the delivery charge?

  • Yes, in certain circumstances such as when the item is found to be faulty, incorrect or not as described so long as it is returned to us within in 28 days of delivery.

  • [Back to Top]

    How do I return a faulty product?

  • We are sorry your product has proved faulty and would like to resolve the problem quickly for you. You can return a faulty product to store for a replacement or refund; you will need to take your proof of purchase with you.

    If you are returning a faulty product that you have bought online please Contact Us so we can arrange a replacement and provide instruction for return.

  • [Back to Top]

    My order is incorrect or faulty

  • We are sorry if your product has proved faulty and would like to resolve the problem quickly for you.

    If you are returning a faulty product bought online, you can post it back to us using the label provided, or you can return it to your local store. If you choose to send it back, please indicate the reason for return on the returns form provided and include a covering note describing fault where necessary.

    If you have received an incorrect item, please follow our Returns instructions on the back of the Delivery Note, entering the appropriate reason code on the form and detailing the item you would like us to send to you as a replacement.

  • [Back to Top]

    How do I return something ordered using Click and Collect?

  • You can choose to return these items to any of our stores within 28 of purchase ensuring you take with you your proof of purchase. Please note stores will be unable to refund purchases paid for with PayPal.

    Alternatively you can return these items using the freepost returns label included with your order. Simply follow the instructions on the back of your Delivery Note.

  • [Back to Top]

    I've been refunded for my items but not the delivery charge

  • Please note we can only refund the delivery charge for goods ordered online if you have chosen to cancel your order with us within 7 days of receiving the goods. You need to have notified our Customer Services team of this intention to cancel in order for your delivery charge to be refunded.

    For full details please see your Consumer Contract Regulations Policy HERE.

  • [Back to Top]

    How can I exchange an item?

  • Exchanges can be made in store within 28 day of date of purchase/delivery This can be done with our without a receipt, however if you do not provide proof of purchase, we can only offer you an exchange to the current selling value of the product. To exchange products must be returned in a saleable condition.

    If you have ordered online exchanges can also be made using the freepost returns label on your delivery note. However this must be done within 28 days of receipt of the order.

  • [Back to Top]


    PROMOTIONS AND OFFERS

      How do I apply a promotional code?

    • If you acquire an Ann Summers promotional code, it's valid for use online only at annsummers.com, and not in our shops or by phone, unless otherwise stated.

      Enter your promotional code by navigating to your shopping bag at the top right of the website. When you're in your bag, enter the code and click 'Apply Code'. The discount will then automatically be deducted.

      Orders must be placed before 23:59 on the expiry date of the offer.

    • [Back to Top]

      Can I use more than one code per order?

    • Only one promotional code can be used per order, if you have more than one promotional code you may need to place separate orders.

    • [Back to Top]

      Why is my promotional code not working?

    • Please refer to the full promotion code terms and conditions HERE for possible reasons why your code may not be working, if you are still unsure please Contact Us.

    • [Back to Top]

      Do you offer student discount?

    • Yes we offer 10% student discount in store and online. The full T & Cs of our UniDays offer are below:

      • Offer applied at checkout.
      • Not to be used in conjunction with any other offers including multi-buys.
      • Available online and in store.
      • Cannot be exchanged for cash.
      • For store redemption customers must present the store colleague with the verification page on their UniDays app on their smart phone or tablet.
      • The 10% off discount will be applied where applicable, for a single transaction.
    • [Back to Top]